• Make sure the Diablo II Expansion CD is in the CD-ROM drive
• Click Start, Find, Files or Folders
• Next to Named type "msinfo32.exe"
• Next to Look in select "C drive (C:)" or "Local hard drives (x:, x:, ...)"
• Click Find Now to search for the file, double click on the file to run it
• If you can't find the msinfo32.exe file:
  • Open any folder, click view, options or folder options, view
  • "Hide file extensions for known file types" Should not be checked
  • "Show all Files" Should be checked
  • Click apply and Ok, then re-search for msinfo32.exe
• Click File, Save
• You will see a box saying where the file was saved and with what name.
• Attach that text file to an e-mail to support@blizzard.com along with the information requested on the contact page.

Windows 98:

• Make sure the Diablo II Expansion CD is in the CD-ROM drive
• Click Start, Programs, Accessories, System Tools, System Information.
• Select file, then Export.
• Attach that text file to an e-mail to support@blizzard.com along with the information requested on the contact page.

Windows 2000:

• Make sure the Diablo II Expansion CD is in the CD-ROM drive
• Click Start, and Choose Run
• Choose Run
• Type: msinfo32
• Click OK
• Select Action
• Save As Text File...
• Type in the filename and choose Save
• Attach that text file to an e-mail to support@blizzard.com along with the information requested on the contact page.